Hard conversations are a part of leadership and HR. Whether dealing with performance issues or conflicts, they often stir strong emotions. Throughout my career, I’ve developed the C.A.R.E. Framework to approach these discussions with emotional intelligence. It stands for Cultivate Self-Awareness, Acknowledge Emotions, Respond with Intention, and Empower Change. Each step fosters authentic dialogue, ensuring everyone feels heard. This post explores how the C.A.R.E. Framework can turn tough talks into opportunities for growth.